EUROSERUM has launched the website at https://www.euroserum.com (hereinafter referred to as the “Website”).
ARTICLE 1: WEBSITE DESCRIPTION
The Website is accessible at the following URL address: https://www.euroserum.com. The Website editor is EUROSERUM, a Simplified Joint Stock Company with a sole shareholder 23 197 360 €, incorporated on the Trade and Companies Register in VESOUL under number Company Reg Number 400 869 277, having its registered office at Route de Villers 70 170 PORT-SUR-SAONE (France) represented by M. Thomas HAMMELMANN duly authorized for the purposes of these presents.
The publishing director is EUROSERUM, whose registered office is located at Route de Villers 70 170 PORT-SUR-SAONE (France), +33 3 84 96 11 11, represented by M.Thomas HAMMELMANN, acting as Director.
The Website is developed by the company MICROPOLE.
The Website is hosted by the company OVEA.
ARTICLE 2: FREE USE OF SERVICE
Use of the online service implemented by EUROSERUM and outlined in these general terms and conditions is entirely free of charge.
However, all items of equipment (computer, telephone, software, telecommunication means, etc.) which provide access to this service are payable solely and exclusively by the web users, as well as all Internet connection costs.
ARTICLE 3: INTELLECTUAL PROPERTY
Website access grants users a private and non-exclusive right to use this Website. All elements and information published on this Website, and in particular text, photographs, logos, brands, videos, etc. constitute creative works as defined by the French Intellectual Property Code. Consequently, any use, representation or reproduction of content, in whole or in part, which may be undertaken without the consent of authors or beneficiaries is illegal.
EUROSERUM constantly strives to protect personal data. It undertakes to offer the best level of protection to your personal data in compliance with European and French data protection regulations applicable.
For further information concerning data protection, you can additionally consult the website of the French Data Protection Authority (CNIL) at www.cnil.fr.
The Data Controller is EUROSERUM, represented by M.Thomas HAMMELMANN.
Collection of personal data:
What items of personal data do we collect?
Some of the personal data stored on our server are those which you voluntarily provide to us when completing online forms. Other data are automatically collected during your visit.
Those items of data automatically collected during your visit are as follows:
- Your IP address: an IP address is assigned to your computer by your internet service provider so you can access the Internet. This address is generally considered to be information which is not personally identifiable as it changes each time you log on.
- Your login when browsing areas of the website with restricted access.
- The web address from which you were directed to our Website
- The date and time when you visit the Website and those pages viewed.
- The operating system and web browser used by your computer.
EUROSERUM uses your personal data primarily for the following reasons:
- Personalization of our services and messages which we send you.
Your personal data allows us to improve and personalize the services which we offer you and the messages we send.
For instance: we may send you personalized emails or recommend similar products to those you have already purchased or viewed, and which correspond to your interests.
- Website security
- Personalization of online advertising (targeted advertising)
We may use data which does not directly identify you (technical identification or socio-demographic data) to adapt the adverts that you see on our Website or those of our partners.
Your data may be cross-referenced with browsing data and other information collected in the course of our relations with partners, and anonymized before use, such as your age bracket or gender so as to better understand your user profile and associate these with your interests for adverts and which will be used to draw up Website usage statistics.
For further information and to manage cookies, please refer to article 5.
- Client understanding and Website statistics and performance
We may use data to better understand our clients or to collate statistics to analyse activities on our Website and improve our services. We draft traffic statistics and, for instance, measure the number of pages viewed, number of visits to the Website, as well as visitor activities on the Website and the frequency of returns.
- Application and recruitment services
Our human resources department uses the Website to collect applications. CVs are stored for up to a maximum of 2 years after the last contact with the applicant. Beyond this period, CVs will be deleted. Information is secure and only accessible by people involved in the recruitment process.
Legal basis of processing
Amongst the legal bases applicable are:
- Consent: you accept that your personal data may be processed by granting your express consent (tick box, clicking, etc.). You may withdraw your consent at any time.
- Legitimate interests: EUROSERUM has a commercial interest in processing your data which is justified, balanced and does not harm your privacy. Notwithstanding any exception, at any time you can object to processing based on legitimate interests by notifying EUROSERUM.
Term of data storage
The majority of data (for instance, your client account data) are stored for as long as you are an “active” client and for a period of 3 years following your last activity (for instance logging in to your account or expiry of a contract or warranty period).
- Personalization of our services (emails, product recommendations on our Website, etc.)
Legal basis: contract
Term of storage in an operational database: 3 years from the last activity for emails
- Issue of emails or SMS (electronic commercial canvassing)
Legal basis: consent
Term of storage in an operational database: 3 years following the last activity
Useful observations: You can withdraw your consent at any time in your account
- Targeted advertising/profiling
Legal basis: Consent
Term of storage in an operational database: 13 months following the storage of advertising cookies
Useful observations: You can manage advertising cookies in the cookie management tool on the cookies information page or notify your objection at any time to profiling activities in your EUROSERUM account.
- Data sharing within SODIAAL Group for client knowledge:
Legal basis: Legitimate interest
Term of storage in an operational database: 5 years from the last activity
Storage: 5 to 10 years
Useful observations: You can notify your objection at any time to data sharing within Sodiaal Group in your EUROSERUM account.
- Application management
Legal basis: Legitimate interest
Term of storage in an operational database: 2 years from the last contact
Storage: 2 years
We hereby inform you that we may transfer some of your identification data to partners, such as client profiles, cookies or technical identifiers without these parties being able to identify you by name:
- For the purpose of targeted advertising on our Website or on third-party websites (please refer also to the cookies and targeted advertising sections);
To improve our client understanding:
- To enable us to link your various terminals (computers, mobile phone, etc.) and offer you a harmonized user experience across all devices which you use.
You can also configure your cookie settings to directly manage cookies in relation with targeted advertising from the cookie information page.
How can I indicate my choices as to use of my personal data?
We actively work towards improving our choice management tool which is accessible from your account to allow you to have better control over the use of your data.
At any time, you can withdraw your consent or object to use of your personal data indicated hereinabove:
- Through links available in all messages
- And at any time
Online by visiting the “Contact” page;
By writing to: EUROSERUM – Route de Villers 70170 PORT-SUR-SAONE (France)
If you send us an email or write to us by post:
Please indicate your surname, given name, email and postal address and indicate the reason for your request and/or right you wish to exercise.
To allow us to fully understand your request, you can for instance indicate one or more of the following reasons:
- To stop commercial canvassing: “Stop EUROSERUM email” or “Stop Partners email”
- To stop data sharing for client understanding: “Object to EUROSERUM Group sharing”
- To stop targeted advertising: “Object to data sharing with third-parties for targeted advertising”
- To delete your client account: “Delete my account”
What rights do I have with regard to use of my personal data?
Pursuant to the French Data Protection and Freedom of Information Act of 6th January 1978 amended, each web user completing this form has a right to access, rectify, erase personal data and may also, for legitimate reasons, object to processing, which can be exercised by writing to EUROSERUM – Route de Villers 70170 PORT-SUR-SAONE (France).
Pursuant to the provisions set forth under article 92 of Decree no. 2005-1309 of 20th October 2005, a copy of a valid identity document should be enclosed with each request for a right to access, object or rectify personal data.
You may also make a complaint with the French Data Protection Authority (CNIL), by using its Website at www.cnil.fr.
Are my personal data transferred outside of the European Union?
You are hereby notified that your personal data may be transferred, for those objectives indicated above, to companies located in countries outside of the European Union with a level of data protection less secure than that in force within the EU.
Prior to any transfer outside of the European Union, EUROSERUM will take all necessary measures and guarantees to secure such transfers.
How do you use my personal data in relation to Social Networks?
Use of social EUROSERUM social networks and services or apps, for any interaction in relation with these social networks is likely to lead to collection and exchange of certain data between the social networks and EUROSERUM.
We request that you consult the privacy policies of these social networks to carefully read about which data are collected by the social network and which may be transferred to EUROSERUM in relation with its sites and apps as well as the objectives for use of your data, notably for the purpose of advertising.
You can correctly configure access and privacy settings on the social networks.
EUROSERUM collects on its own behalf certain information and personal data relating to your activity on EUROSERUM social network pages or EUROSERUM sites and apps which use social network services.
These data are used for advertising to improve our commercial relations and the advertising sent to you in order to offer you a personalized and social experience.
Information collected by EUROSERUM on its own behalf through EUROSERUM apps, sites or services in relation with social networks are governed by these general terms and conditions and by the special terms and conditions of EUROSERUM apps.
However, EUROSERUM is not liable for any use made of your data by the social networks themselves.
“Plug-ins” and social modules
Our Website uses “plug-ins” or social modules.
These are, in particular “Like” or “share” buttons on third-party social networks such as Facebook, Twitter, Google+, etc. which you may find on our sites and apps.
They allow you to like and share information from our sites and apps with your friends on social networks. When you consult any page on our EUROSERUM websites (web or mobile) including plug-ins or social modules, a connection is established with social network servers (Facebook, Twitter, etc.) who are then informed that you accessed the corresponding page on the EUROSERUM Website consulted, and even if you do not have a Facebook or Twitter account, and even if you are not logged in to your Facebook or Twitter account.
For example: if you are logged in to a social network when browsing on the EUROSERUM Website, the social networks to which you are logged in may indicate your visit in your account on the corresponding social networks. If you use plug-ins (e.g.: likes), your actions may be stored and published on your social network accounts depending on the settings of your social network accounts. If you do not want social networks to publish your actions using plug-ins on your social network accounts, you should log out from social networks before visiting our Website.
The Social Connect function allows you to connect to our websites using your social network sites to facilitate access to our services. When you connect to our sites using these third-party accounts, EUROSERUM may have access to certain information to offer you a personalized and social experience. Additional information to those already present in your social accounts may be requested by EUROSERUM for those objectives outlined above. Information collected by EUROSERUM on our websites and apps are not transferred to social networks without your consent. It is your responsibility to manage your privacy settings on social networks when you want to connect to EUROSERUM services using your social network login information.
EUROSERUM is likely to use temporary “cookies” valid for the duration of your session visiting our Website.
These “cookies” are items of data stored in the cache of your computer, and are intended to potentially store information pertaining to your computer’s browsing on the Website (pages viewed, date and time of visit, etc.) which we can read during your subsequent visits. When you close your web browser, they will not be stored.
–In (Microsoft) Internet Explorer: “tools” tab, “internet options”, click on “confidentiality”. Then under the “Advanced confidentiality settings” tab, click on “Ignore automatic cookie management” and choose “refuse all cookies” Internal and third-party). Click on “OK” to confirm.
–In Firefox: “tools” tab, then “options”. In the “privacy” tab, tick “inform Websites not to track me”. Click on OK to confirm.
–In Safari, click on “Settings”. Under the “Confidentiality” section, define the level of acceptance of cookies.
–In Chrome, click on “Preferences” and then “Display advanced settings”. Under the “Confidentiality” section, click on “Content settings” and define your choice under the Cookies section.
If you use any web browsers other than those indicated: please refer to the help files or user manual. If you refuse or delete cookies created by the Website, your browsing experience will not be affected, apart from the possibility of logging in to your personal space.
For further information concerning cookies and how to manage and consult cookies, please visit the CNIL website or http://www.youronlinechoices.com/fr/.
Types of cookies
- Session identifier “cookies”. These are technical “cookies” strictly necessary for operation of the Website. They provide access to reserved and personal spaces on our Website, thanks to personal identifiers (session identifier “cookies”).
- Audience measurement “cookies”.
EUROSERUM uses a Google Web analytics service named “Google Analytics”, which is an item of software installing “cookies” on your computer to analyse your use of the Website. The purpose of these “cookies” is to potentially store information related to your browsing on our Website (date and time of visit, number of visits to the website, pages viewed, time spent on the website, the click-through rate, the operating system used, the web browser, the country of connection, keywords entered to access the website, the origin of web users, web user behaviours, etc.) which we can read during your subsequent visits. Information collected and stored by “cookies” concerning your use of the website will be transferred, stored and archived by Google on servers located in the USA. Google will use this information so as to evaluate your use of the website, and to compile website usage reports for the company. Further information concerning Google Analytics and data privacy can be found at http://tools.google.com/dlpage/gaoptout?hl=fr or at https://www.google.com/analytics/learn/privacy.html?hl=fr
ARTICLE 6: PROTECTION AND USE OF PERSONAL DATA COLLECTED
Personal data entered onto the contact form on the website are intended for the sole and exclusive use of EUROSERUM for the sole purpose of answering questions asked under the “Contact Us” tab.
Pursuant to the French Data Protection and Freedom of Information Act of 6th January 1978, each web user who completed this form will have a right to access, rectify or erase personal data which can be exercised by contacting “EUROSERUM – Route de Villers 70170 PORT-SUR-SAONE (France)”.
Pursuant to the provisions set forth under article 92 of Decree no. 2005-1309 of 20th October 2005, a copy a valid identity document should be enclosed with requests to exercise a right to access, object or rectify data.
As part of promotions organized by EUROSERUM on the Website, personal data may be requested from web users who wish to participate in competitions. The Data Controller and objectives of processing will be clearly indicated on the competition entry form. The Data Controller will only use personal data for those purposes notified to the web user at the time of competition entry.
In certain instances, and following the explicit acceptance of the web user, personal data may be transferred to allow for commercial offers to be proposed by EUROSERUM and/or its partners. EUROSERUM will only send personal data of competition entrants to third parties if they have granted their explicit consent.
In all instances, competition entrants have, pursuant to the French Data Protection and Freedom of Information Act of 6th January 1978, a right to access, rectify or delete their personal information which can be exercised by contacting the data controller.
Data collected are mandatory to participate in a competition. Consequently, any persons who exercise their right of erasure before the competition end date will be deemed as withdrawing their entry.
Any information which does not constitute personal data and which you send to EUROSERUM via the Website (comments, notices, suggestions, etc.) may be used by EUROSERUM, without any restricted right of use, and without any remuneration for you or any third party. This information will not be considered as confidential by EUROSERUM..
ARTICLE 7: CONFIDENTIALITY MEASURES
EUROSERUM has implemented resources to securely store all personal data to avoid any loss, alteration or piracy. Storage systems are only accessible by a restricted number of authorized persons.
ARTICLE 8: RISKS PERTAINING TO THE INTERNET
The Website services are accessible 24 hours a day, seven days a week, excluding any case of force majeure as defined under article 1218 of the French Civil Code or any event outside of the control of EUROSERUM, and subject to periods of maintenance and any breakdowns.
The transfer rates and response times for information circulating between the Internet and the Website platform are not guaranteed by EUROSERUM. The speed of information transfers does not form part of the service access guarantee offered by EUROSERUM, but the inherent characteristics of online networks pertaining to technical traffic management techniques.
EUROSERUM hereby reminds users of the characteristics and limitations of the Internet network and waives all liability as to the consequences of user connections to this network via the Website.
More particularly, EUROSERUM may not be held liable for any damages, whether material or immaterial, occasioned on users, their electronic hardware and data stored therein, and any consequences which may result for their personal, professional or commercial activities.
EUROSERUM may not be held liable for any use by third parties of elements appearing on personal spaces of the website.
EUROSERUM may not, moreover, be held liable in such instance as one or more users are unable to connect to the Website due to any technical defect or problem notably related to network congestion.
ARTICLE 9: SUSPENSION AND TERMINATION
EUROSERUM may unilaterally, and at any moment whatsoever, temporarily or definitively suspend the online publication of its Website without it being held liable and without this leading to the assignment of any compensation of any nature whatsoever.
ARTICLE 10: THIRD-PARTY WEBSITES / HYPERTEXT LINKS
Website pages may include hypertext links pointing towards other websites which are published by companies not related to EUROSERUM, and over which EUROSERUM has no form of control whatsoever. EUROSERUM does not accept any liability as to the content of these third-party websites or any content to which these third-party websites may refer. No user or visitor to the Website may publish a hypertext link pointing towards this website without the prior written consent of EUROSERUM.
ARTICLE 11: MISCELLANEOUS PROVISIONS
EUROSERUM is free to amend these general terms and conditions of use at any time whatsoever. The latest version of the general terms and conditions of use is enforceable on users.
The general terms and conditions of use are governed by French legislation and any dispute arising and which pertains to their execution and/or interpretation will be referred to the French courts. It is strictly prohibited to use or reproduce the name of “EUROSERUM” and/or its logo, as well as any brands, designs or models cited and/or presented on this Website or any other related website, in any manner whatsoever, and notably for advertising purposes without the prior written consent of EUROSERUM.
© January 2022 - EUROSERUM, all rights reserved.
1. TO WHOM DO WE TRANSFER YOUR PERSONAL DATA?
Your personal data are processed by EUROSERUM SAS, with capital of 23 197 360 €, registered under n°400 869 277, having its registered office at Route de Villers 70 170 PORT-SUR-SAONE (France) as well as any other entity forming SODIAAL Group.
Your personal data are only made accessible on a need-to-know basis. Your personal data are transferred to employees of EUROSERUM responsible for platform administration and survey management (marketing management teams EUROSERUM), as well as any contractually bound sub-contractors responsible for processing. No personal data are transferred to our commercial partners without your prior notification and consent.
2. WHY DO WE NEED TO PROCESS YOUR PERSONAL DATA?
Your personal data are processed by EUROSERUM for the following purposes:
- To enable you to access and use our platform, and benefit from the best possible online user and browsing experience.
- To handle your requests for information, claims or complaints, and contact you in response.
- To process your requests for money-off vouchers, to be redeemed against products offered online and proposed as you consult articles
- To manage relations between yourself and EUROSERUM: to process your entry into competitions, prize draws, promotions and any other request.
- To provide you with bespoke content and services in relation with your browsing history, preferences and areas of interest.
- To ask questions concerning our products, so as to better understand and measure the areas of interest and preferences of consumers with a view to continuous improvement of our digital platforms (website, app, social networks), our communication methods and/or for the development of new products and services.
- To develop and improve our products, services, communication methods and use of our websites, apps and services.
EUROSERUM only collects and processes those data which are strictly necessary given the purpose for which they are processed.
The legal basis for this processing is your consent. You are entitled to withdraw your consent pursuant to your right of withdrawal as outlined in more detail hereunder.
3. FOR HOW LONG IS YOUR DATA STORED?
Personal data enabling identification and targeting of surveys (emails, profiles) are stored on the platform until unsubscription, following which they will be permanently deleted. However, if your account remains inactive for a period of two years, you will be notified by EUROSERUM and, if you fail to act within the timeframe indicated by EUROSERUM, your personal data will then be deleted.
Responses provided to surveys conducted by EUROSERUM are stored for a period of 3 years, beyond which time data will be deleted.
However, these periods of storage may be extended or curtailed, if:
- You should exercise, within the terms and conditions outlined hereunder, any of your rights and entitlements;
- A longer term of storage is authorized or imposed by virtue of any legislative or regulatory provision, or to guarantee protection of your rights and entitlements.
4. WHAT ARE YOUR RIGHTS?
You have the following rights:
- A right of access, allowing you to receive:
- Confirmation that your data are or are not processed;
- A copy of all personal data held by the Data Controller.
This right concerns all data whether or not being processed by data controllers.
- A right to request portability of some data: this allows you to recover your personal data in a structured format, frequently used and readable by a computer. It is applicable only to those data provided in an active manner, for instance by completing a form, responding to a survey and processed in an automated manner.
- A right to withdraw your consent: withdrawal of your consent to data processing, which you initially provided upon subscription to the platform, will lead you to being immediately unsubscribed from the platform. You will no longer be able to access the platform and all of your personal data will be immediately deleted.
- A right of rectification: this allows you to request rectification of any of your personal information once this becomes obsolete or incorrect. It also allows you to request completion of any incomplete personal information.
- A right of erasure: this allows you to request deletion of your personal data subject to legal terms of storage. This may notably be applicable in such instance as your data are no longer necessary for processing.
- A right to restrict processing: this allows you to restrict processing of your personal data in the following instances:
- In case of illegal use of your data;
- If you should wish to challenge the accuracy of your data;
- If you require data to observe, exercise or defend your rights.
These data will then no longer be actively processed, and may not be rectified for the period of time during which this right is being exercised.
For further details concerning your rights, you can contact the Data Protection Officer whose contact details are indicated hereunder.
You can exercise your rights by writing to the following address:
- EUROSERUM, Route de Villers 70 170 PORT-SUR-SAONE (France)
In support of your request, you will be asked to duly justify your identity.
You can issue general instructions with a trusted third-party, or special instructions with your Data Controller concerning storage, erasure and communication of your personal data following death. These instructions may be amended or withdrawn at any time. We advise you to contact the Data Protection Officer accordingly whose contact details are indicated hereunder.
If, after having contacted us, you believe that your rights of data protection have not been properly respected, you can refer the matter to the French Data Protection Authority (CNIL) whose contact details are available at the following address: https://cnil.fr/
5. HOW TO CONTACT THE DATA PROTECTION OFFICER?
For further information, you can contact the Data Protection Officer at the following address:
Annabel Francony Legros
- By email: annabel.legros[at]sodiaal.fr
- By telephone: +33 (0)1 44 10 90 71
- By post: Sodiaal, 200/216 rue Raymond Losserand 75014 Paris
6. DATA SECURITY
EUROSERUM implements all appropriate technical and organizational measures to guarantee the security of your data pursuant to applicable regulations. Consequently, it takes all necessary precautions and measures to prevent unauthorized access or use of data, accidental loss or theft of data, destruction or alteration of data and, more widely, any damage to personal data.